| 1. Consulting: How can I reach you? |
| To the products you advise the coworkers with professional competence of katzenstiege.ch gladly by e-mail. At present we do not operate hotline. Please note that only product questions can be answered here. Written inquiries by e-mail, by fax or by letter, agency of an individual cat staircase, cases of warranty etc. are e.g. granted. |
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| 2. Consulting: Who supports me in technical questions? |
| Cat staircases with the appropriate accessories are explanation-needy products. With technical questions you will advise from there from graduate specialists. Use at the best one the form for contact under contact, in order to be as fast as possible served. If you indicate in any case your e-mail address, then we can contact you immediately. We are satisfied our optimum, in order to place you really. |
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| 3. Consulting: Do I have the guarantee that you advise me according correctly? |
| The customer-friendly and technically correct consulting is the center of attention absolutely. By katzenstiege.ch works coworkers with professional competence and professional experience of many years work excluding. Our requirements in terms of the quality of our work are high. We are oriented long-term and effectively and pursue the goal of winning completely content customers who remain faithful for us for a long time. |
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| 4. Consulting: Can I look at cat staircase a model before the purchase? |
| Some customers are convinced of our offers, would like to look at or test the product however before the purchase once. For these customers we furnished the location of production. An individual cat staircase exhibition model is available. The moreover one we help also gladly with all questions, which still result. |
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| 5. Consulting: Which cat staircase system model do you recommend to me? |
| In principle we recommend the model 1, front cat staircase, simple cat leaders, lying. There is compelling holes by means of screws at the wall front. |
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| 6. Shop: How are the opening times of the shop? |
| The shop is 24h around the clock openly. |
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| 7. Order procedure: How does the order expiration function? |
| They selected and would like your desired products to order. First still if questions should have to be answered, are to you experienced the of many years coworkers of katzenstiege.ch gladly at the disposal: contact form. A telephone acceptance of an order is not possible with us. Usually you order at the simplest one by internet, because then you have the guarantee that all important data were conveyed exactly. Up to the sending off of your order you can correct all inputs. Only if you your data on the last order side of "order give up" examined, send you your order at katzenstiege.ch. |
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| 8. Order procedure: I sent my order. How does it continue? |
| You keep automatic an individual e-mail with your personal order confirmation, which is co-ordinated with your booked completion and your form of payment. In these e-mail find you all further information over the completion of the payment as well as the supply. No further covered costs or assembly fees result, if the assembly service is not selected. |
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| 9. Order procedure: What contains those assembly service? |
| The supply takes place to your domicile via assembly technician. The assembly service is locally. When assembly assembling the supply is connected. Alternatively with or without assembly under assembly service with appropriate cat staircase the product. |
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| 10. Order procedure: How long would be the delivery time, if I would order today? |
| The times for delivery of production amount to 1-2 working-days starting from receipt of payment, so that the order can go into order. |
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| 11. Order procedure: What is contained of everything in the supply costs? |
| In supply costs are included the driving costs, the coworker expenditure as well as the work. |
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| 12. Transport: Pick-up place 8280 Kreuzlingen. |
| At the location Kreuzlingen operates katzenstiege.ch the collection market for cat staircase, cat stairs, accessories and parts. Please order the desired products before over our online shop. The collection in Kreuzlingen can in the order procedure under dispatch information "self-service excluded assembly service" are selected. As soon as all ordered products are commissioned, receive a collection notification by e-mail. If you visit the collection market without previous order, an immediate supply of the product is unfortunately not possible, since in the automated production software cannot be intervened. We ask around your understanding. |
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| 13. Transport: How are the opening times of the collection market? |
| We are there for you of Monday until Friday of 8 to 20 o'clock and Saturday of 10 to 17 o'clock or according to individual agreement. A date agreement is presupposed! |
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| 14. Transport: How can I reach the collection market? |
| A location plan to our location Kreuzlingen as well as the contact details find you under location of production. |
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| 15. Transport: Where is the pick-up place? |
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| 16. Material stock: For what is a guard tunnel needed? |
| With the guard tunnel it is meant an additional option for the cat staircase, in order to avoid for example snow quantity on cat footsteps (voluntary option), completely particularly for holding and in order room tigers from it on neighbour's balcony to jump (principal purpose). |
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| 17. Material stock: What is the advantage of a painted cat staircase? |
| A painted cat staircase has a substantially longer life span and is weather-resistant by the lacquer protection. The main function of the weathering consists of it, the cat staircase before influences of the weather such as rain, snow, protecting cold weather and wind. To recommend necessarily for the external area compellingly and from there. |
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| 18. Payment: Do they supply also on account? |
| katzenstiege.ch works with low proportional spans. In accordance with our experience the demand loss lies with the dispatch on outstanding account unfortunately relatively highly. Therefore we do not offer a supply at present on account. |
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| 19. Payment: When will prepay existed? |
| With an option of ordering with delivery to your home, installation services and products by e-mail (excluding cats staircase, stairway cats), we have to prepay payment method, and ask for the transfer of the invoice amount to our account. The payment details you will automatically receive via e-mail with the confirmation. Once we received your payment according to experience 1-2 days after consumption, the order goes into production. At completion of the order you will receive by e-mail an appointment. |
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| 20. Payment: Will I be able to cash payment at pick-up spot to be preferred? |
| Yes, the cash can be in the order process as a payment method selected. Orders with the option of self-service excluded assemby service and supply costs, without a regional transit information are possible. |
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| 21. Warranty: How long is the length of warranty? |
| The length of warranty is 6 months on the purchased products and begin delivery of the product or assembly of goods. Excluded from warranty are damages caused by natural or natural events happen to be attributed to improper use. |
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| 22. Warranty: What happens if I ordered the product but do not want or do not fit? |
| In an online order, you have a 7-day right of cancellation. For the engagement of the exchange, a substitute, a return or a complaint, we have developed an individual solution. Contact us via this contact form. Please understand that we have contracts in this field can only accept in writing. Only thus can we ensure that we have all the necessary information and data structures received and your order is accurate, easily and quickly processed. |
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by tapi